FORE: Moment of Truth in Frontline Management

With the ever-evolving demands in customer experience, this frontline management program is designed to ensure relevance anchored on the “Moment of Truth” principle and proprietary archetypes.

This program will help you understand relate to different customer personalities and behaviors as we see this as the missing link in most customer service initiatives and with customer centricity now being the ultimate objective.

Objectives:

  • Understand evolving consumer behavior and providing appropriate solutions
  • Exhibit strong service centric approach in all customer touch points
  • Initiate effort to build sustainable business relationships
  • Learn the essential skills in exemplary customer service.