FORE: Moment of Truth in Frontline Management

With the ever-evolving demands in customer experience, this front line management program is designed to ensure relevance anchored on the moments of truth principle, proprietary archetypes, and best practices for customer service framing.

This program was designed by our Filipino motivational speaker to help you relate to different customer personalities and behaviors as we see this as the missing link in most customer service initiatives and with customer centricity now being the ultimate objective.

Objectives:

• Understand evolving consumer behavior and providing appropriate solutions
• Exhibit strong service centric approach in all customer touch points
• Initiate effort to build sustainable business relationships
• Learn the essential skills in exemplary customer service.

Recommended to:

• Real Estate
• Insurance
• BPOs/IT
• FMCGs
• Retail
• Banking/Non-Banking Financial Services
• Hotel & Restaurants
• Pharmaceuticals/Medical/Hospital/Clinics
• Others